The Spiceworks Delivery

THE SPICEWORKS DELIVERY INFORMATION & CHARGES

We only deliver to UK addresses via Royal Mail.

Overseas buyers please ask for a courier quote BEFORE placing an order. Thank you

48 hour despatch rime guaranteed at most times.

This may be subject to delay during peak times and other busy periods, such as Monday/Tuesday or Bank holidays.

 DELIVERY INCLUSIVE:

All orders over our current minimum are sent delivery included to all UK mainland addresses.

Please ensure that any discount codes that you may apply do not take your order total below our current minimum order total for feee delivery.

Should an additional fee be required for non-mainland UK addresses, this will also be applied at the check out.

Discounts:

Please note that all discounts must be applied at the time of checking out.

We cannot apply any discounts to orders that have already been paid for.

We therefore ask that all customers ensure that any discounts have been applied BEFORE they click the Pay button.

If unsure, please contact us prior to completing your order.

Again, we stress that we cannot apply any discounts to orders after payment has been made.

 VAT:

Any VAT will be added to the total of the product cost where applicable.

Over 95% of our products are zero rated for VAT, so this charge will not be applied to them.

For orders below our minimum requirement, we have a small order processing/delivery charge in place.

VAT is payable on all postal/courier charges and will be charged at the current rate.

Postage will be shown at the time of check out.

They are:

Charge       order value

£2.36           £0-£4.99

£3.99           £5 – £9.99

£5.99           £10 – £24.99

£0.00           £25 +

 

Orders are sent using Royal Mail 1st-class delivery or 24 business hour courier.

Orders are normally picked/ packed within a maximum of 48 Business hours from payment.

This period can vary at peak business times.

Peak times are normally November/December and during Bank holiday periods.

Once your payment is received and cleared, your order will be despatched as soon as possible.

Note: eCheque payments are exactly the same as ordinary cheque payments and take the same amount of time to clear through the bank.

We accept the following payment methods:

  • Credit/debit card payments
  • PayPal payments
  • Cash via Special delivery
  • Cheque/Postal Orders
  • Please make all cheques payable to ‘The Spiceworks’
  • You can also pay direct into our bank account- please enquire if you wish to use this service.

This method is ideal if you use Internet banking as you can transfer the money from your bank to ours without leaving your home, and there are no fees involved.

PROCESSING AND DESPATCH TIMES

We have a business mail collection each day Monday to Friday, our order picking/packing premises are closed on Saturday/Sunday and during Bank holiday periods.

All orders received on a Friday will normally be processed on the Monday following (if not a Bank holiday) for despatch on the Tuesday.

As stated below, once an order is collected from us by Royal Mail/ courier, then we have no control over its delivery times.

Royal Mail delivery times:

Please be aware that we are unable to ‘predict’ when your order will arrive once Royal Mail have collected it from us. All Royal Mail orders are sent out by 1st-class delivery, so should arrive within a day or two.

If your order has not arrived within 7 working days from despatch, please contact us.

Working days are Monday to Friday, excluding any holiday periods.

All orders that are sent via courier can be tracked, and a tracking number will be emailed to the customer.

In all cases, we reserve the right not to send out orders to certain locations without prior warning or consultation with the customer 

We do not send to PO Box numbers.

Any payment made will be immediately refunded to the buyer in these cases.

RETURNS

Please send all returns to;

The Spiceworks
28 Eign Gate
Hereford
HR4 0AB

Please add purchase information, order sheet or invoice. With a a reason for return.

VAT:

All products are exclusive of VAT at the current UK rate.
However, over 95% of our products are zero rated for VAT.
VAT will always be added to postal/courier charges.